What is a Mailbox?


A Mailbox in Bluetick is defined as an Incoming Mail Server(IMAP server) and one or more Outgoing Mail Servers(SMTP servers) that are configured such that emails sent to the 'From' email address for any of the Outgoing Mail Servers will be received automatically in the 'Incoming Mail Server'.

When you add a new Mailbox to Bluetick, you are required to add:
  1. An Incoming Mail Server: The IMAP server where mail is received.
  2. An Outgoing Mail Server: The SMTP server where email are sent from.
In addition to the initial Outgoing Mail Server, you can add Outgoing Mail Servers to a Mailbox. You can configure a Sequence with a default Outgoing Mail Server that's attached to any Mailbox. When adding Contacts to a Sequence, you can also override that by specifying a different Outgoing Mail Server. See below for additional details.

Adding Mailboxes

You can add Mailboxes to Bluetick and each Active Mailbox counts against the limit, based on the Subscription the Mailbox is associated with. When you exceed the limit of Active Mailboxes, you will automatically be billed an additional fee for each Mailbox during each month you exceed the limit.

Typically, each user will have their own Mailbox. This allows Bluetick to send emails on behalf of that user and monitor the Mailbox for replies.

Outgoing Mail Servers

You can have multiple Outgoing Mail Servers for each Incoming Mail Server. Bear in mind that the replies to emails sent from them MUST be received back into the Incoming Mail Server or Bluetick will not be able to match the replies to sent emails.

There are two situations where you might consider adding an Outgoing Mail Server rather than a new Mailbox.

Scenario 1: Email Aliases

This is a common scenario when using aliases in your environment or if you are forwarding emails from one domain to another.

Assume that Mike works at "Example Company" and uses the email address: mike@examplecompany.com for both his Inbox and as his outbound email address. Additionally, his email server will forward emails received to michael@examplecompany.com to Mike's main Inbox so that he can answer to either of them from the same email client.

Scenario 2: Secondary Domains

Assume that Mike has a secondary role with "Acme Corp" and has the email address: mike@acmecorp.com. The Acme Corp mail server is set up to forward emails received at mike@acmecorp.com to mike@examplecompany.com so that Mike only needs to check a single Mailbox and can answer emails received from either domain from the same email client.